kupang Account & Payment FAQ

Opening a kupang account takes three steps. First, visit our registration page and enter your email, username, password, and mobile number. We send a verification link to your email—click it to confirm. Second, log in and complete your profile: add your full name, date of birth, and address. Third, before your first withdrawal, we require identity verification (KYC) using a photo ID. Upload a clear image of your ID, and our team verifies it within one business day. Once verified, you can deposit and withdraw freely. Users in Jakarta, Surabaya, Bandung, and Medan can complete this process entirely on mobile.

No. Each person may hold only one kupang account. If we discover duplicate accounts linked to the same identity, email, or payment method, we will close all but one and may forfeit any balances. kupang accounts are personal and non-transferable—you cannot share your account with family members or friends. If someone else needs to use kupang, they must open their own account using their own identity and contact details. We enforce this rule to prevent fraud and to comply with anti-money-laundering regulations.

Before you start using kupang, read our Terms & Conditions and Legal NoticeThe Terms explain account rules, deposit and withdrawal policies, game rules, and dispute resolution. The Legal Notice covers jurisdiction restrictions and your responsibility to verify that kupang services are legal in your location. kupang services are available only where local law permits. You represent that you are of legal age in your jurisdiction and that your use of kupang complies with applicable law. Failure to comply with these rules may result in account closure and forfeiture of your balance.

Depositing via local payment, online payment, or e-wallet on kupang is instant. Log in, go to Deposit, select your payment method (mobile banking, local payment, or online payment), and enter the amount. You will be redirected to the payment app to confirm the transaction. Once you approve the payment in your app, the funds appear in your kupang account immediately. No additional fees apply—the amount you enter is the amount you receive. We also accept e-wallet, mobile banking, local payment, and direct bank transfers from online payment, e-wallet, mobile banking, and local payment. All deposits are processed securely and encrypted.

kupang supports flexible deposit amounts. Minimum deposits vary by payment method: online payment, e-wallet, mobile banking, local payment, and online payment typically accept deposits from a low threshold (check your payment app for exact limits). e-wallet and bank transfers (mobile banking, local payment, online payment, e-wallet) have no fixed minimum. Maximum deposit amounts depend on your payment method's daily or monthly limits—your bank or e-wallet app will show these limits when you initiate a transaction. If you need to deposit a large amount, you can make multiple transactions or contact our support team for guidance. All deposits are subject to verification and anti-fraud checks.

kupang offers a weekly cashback promotion to active users. The exact terms vary—check the Promotions section of your kupang account for current details. Typically, cashback is calculated as a percentage of your net losses (deposits minus winnings) during a calendar week. Cashback is credited automatically to your account on a set day each week, subject to terms and conditions. Cashback may have wagering requirements or withdrawal restrictions—read the promotion details carefully before participating. Promotional offers are subject to change, and kupang reserves the right to modify or cancel promotions at any time.

kupang offers four main game categories. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and other sports with game information. Our live-dealer section features blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera feeds. Our slots library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules and payout structure—read the game details before placing your first bet or spin.

kupang protects your personal information using industry-standard encryption and secure servers. Your data (name, email, payment details) is encrypted in transit and at rest. We do not share your personal information with third parties except as necessary for payment processing, fraud prevention, or where required by law. Our full Privacy Policy explains how we collect, use, and store your data. For your first withdrawal, we require identity verification (KYC) using a photo ID—this data is encrypted and retained only as long as required by law. If you have privacy concerns, contact our support team.

To contact kupang support, use one of these channels. Live chat is available on our platform during standard business hours—click the support widget in the bottom-right corner of your screen. Email us at [email protected] with a detailed description of your issue, your username, and any relevant transaction IDs. We aim to respond to emails within one business day. For urgent account security issues (unauthorized login, suspected fraud), contact live chat immediately. When opening a ticket, provide as much detail as possible: the date and time of the issue, the game or transaction involved, and any error messages you received. This helps our team resolve your issue faster.