kupang Casino & Sportsbook Data Care

We at kupang collect personal data to operate our platform securely, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and verify your account before withdrawals. This page explains what we collect, how we use it, and your rights regarding your information.

Our commitment is straightforward: we collect only what we need to run our sportsbook (Liga 1, Piala AFF, Champions League markets), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slots (Aviator, Sweet Bonanza, Gates of Olympus). We protect your data with encryption and do not sell it to third parties. We share data only with payment processors and compliance partners who help us serve you safely.

This privacy notice applies to all kupang users accessing our platform from any device. If you have questions about how we handle your data, contact us via the channels listed at the end of this page.

What We Collect at kupang

We collect data in three categories:

• Account information: When you register at kupang, we collect your email address, username, name, date of birth, phone number, and residential address. We use this to verify your identity and comply with anti-money-laundering regulations.
• Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full banking credentials—payment processors handle that securely on our behalf.
• Activity data: We log your login times, games you access (Liga 1 fixtures, blackjack tables, Aviator spins), bets placed, and winnings. This helps us detect fraud, comply with regulations, and provide customer support.

We also collect device and browser data—your IP address, operating system, browser type—to detect suspicious login attempts and protect your kupang account from unauthorized access. We may use cookies to remember your preferences and keep you logged in securely.

How We Use Your Data

Account verification

We verify your identity before processing your first withdrawal. This involves checking your name, date of birth, and ID against external databases to prevent fraud.

Payment processing

We share your payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) only to complete deposits and withdrawals.

Compliance & legal

We retain transaction records and account data to comply with anti-money-laundering laws and respond to legal requests from authorities.

Customer support

We use your account data to help you recover a lost password, resolve billing disputes, or answer questions about Liga 1 markets or live-dealer tables.

We also use your data to send you service updates—for example, notifications about maintenance, new game releases (like Sweet Bonanza updates), or changes to our terms. You can opt out of marketing emails, but we will still send service-critical messages.

How We Protect Your kupang Data

Our kupang platform uses industry-standard encryption (HTTPS/TLS) for all data in transit. Your password is hashed using a one-way algorithm—we cannot read it even if our servers are breached. Payment data is tokenised—we store only a reference token, not your actual online payment, e-wallet, or bank account number.

We limit data access. Only kupang staff members who need your information to process your withdrawal, investigate fraud, or provide support can view your account details. Our servers are in secure data centres with physical access controls, fire suppression, and 24/7 monitoring.

We keep your data as long as needed to fulfil our obligations. Typically, we retain account and transaction records for at least five years to comply with anti-money-laundering regulations. After that, we delete or anonymise your data unless we are legally required to retain it longer.

Third Parties We Work With

We share your data with select third parties who help us operate kupang:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers and your bank (online payment, e-wallet, mobile banking, local payment) receive the minimum data needed to process your transactions.
• Identity verification services: External companies verify your name and ID against government databases. We do not store your ID image on our servers—verification partners handle that securely.
• Fraud detection partners: We use third-party services to detect unusual login patterns, suspicious betting activity, or account takeover attempts. These partners receive anonymised data only.
• Legal & compliance advisors: We may share account data with our legal team and compliance officers to respond to government requests or investigate violations of our terms.

We do not sell your data to marketing companies, data brokers, or advertisers. We do not rent your email address to third parties. All third-party partners sign data protection agreements and are bound by the same confidentiality rules we follow.

Your Rights Under Our kupang Privacy Policy

To exercise these rights, contact us at the email or support channel listed in the "Contact Us" section below. We will respond within 30 days and provide the data you request or explain if we cannot fulfil your request due to legal constraints.

Cookies & Tracking at kupang

Our kupang platform uses cookies to keep you logged in, remember your betting preferences, and detect fraud. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some kupang features (like staying logged in) may not work properly.

We do not use cookies to track you across other websites. Our kupang analytics track only activity within our platform—which games you access (Liga 1 markets, live blackjack, Aviator slots), how long you play, and general session patterns. We use this to improve our platform, not to create advertising profiles.

Data Transfers & Your Jurisdiction

Our kupang servers may be located outside your country. For example, if you access kupang from Jakarta, Surabaya, Bandung, or Medan, your data may be processed on servers in another jurisdiction. We ensure that any transfer complies with applicable data protection laws. All transfers use encryption, and receiving countries must provide adequate data protection safeguards.

Changes to This Privacy Policy

We may update this privacy notice from time to time to reflect changes in our practices or applicable laws. When we make material changes—for example, if we start collecting a new type of data or change how we share data with third parties—we will notify you via email or by posting a prominent notice on kupang.

Your continued use of kupang after we post updates means you accept the updated policy. If you disagree with any change, you can contact us or close your account. We will never use your data in ways that contradict the version of this policy that was active when you provided that data, unless you explicitly consent to the new use.

Contact Us About Your Privacy

If you have questions about our privacy practices at kupang, wish to exercise your rights, or have concerns about how we handle your data, contact us:

• Email: [email protected] — We aim to respond within 5 business days.
• Live chat: Use the kupang support widget on our platform during standard business hours.
• Mailing address: Contact details are available in the footer of kupang and in our Terms & Conditions.

Our kupang privacy team handles data-subject requests, complaints, and access requests. If we cannot resolve your concern, you have the right to contact your local data protection authority or regulator.

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