kupang Legal Notice

Detailed Legal and Jurisdiction Information

Service availability

kupang services are offered only where local law permits. We do not operate in jurisdictions where online gaming, sportsbook betting, or live-dealer gaming is prohibited by law. We do not name specific jurisdictions as legal or illegal; instead, we rely on users to verify the legality of kupang services in their own location before accessing our platform. When you access kupang, you confirm that you are accessing our services from a jurisdiction where such access is permitted by applicable law.

We monitor for signs of prohibited access and reserve the right to restrict or close accounts if we believe a user is accessing kupang from a jurisdiction where our services are not permitted. kupang operates transparently about our service scope. We do not claim to hold a license from any gaming regulator, nor do we claim to operate under any particular regulatory framework. We provide our services subject to the laws of the jurisdiction in which our platform operates, and we comply with applicable anti-money-laundering, anti-fraud, and data-protection regulations.

Our kupang platform is accessible globally to users in jurisdictions where applicable law permits. Users in Jakarta, Surabaya, Bandung, and Medan form our core user base, though we serve users worldwide subject to local legal restrictions. If your jurisdiction prohibits online gaming, we restrict your access to kupang. We do not offer our services in jurisdictions where online wagering is prohibited.

Account eligibility

To open an account on kupang, you must be of legal age in your jurisdiction. We do not specify a fixed age requirement; instead, we defer to the applicable law of your jurisdiction. If your jurisdiction sets a minimum age for online gaming or sportsbook betting, you must meet that age requirement to use kupang. When you register on kupang, you represent that you are of legal age and that you are not prohibited by law from accessing our services.

We require identity verification (KYC) before your first withdrawal to confirm your age and eligibility. If we discover that you are underage or ineligible, we will close your kupang account and return any remaining balance to your original deposit method. We also do not accept accounts from users who are subject to sanctions, who have been convicted of fraud or money laundering, or who are otherwise prohibited from engaging in financial transactions. kupang reserves the right to refuse account opening or to close an existing account if we have reasonable grounds to believe the user is ineligible.

Your kupang account is personal and non-transferable. You may not share your account credentials with others or permit others to use your account. We reserve the right to verify your identity and eligibility at any time, particularly before processing your first withdrawal or if we detect suspicious account activity. Account eligibility is subject to applicable law in your jurisdiction; we comply with age-of-majority and consumer-protection laws as they exist in your region.

Local-law responsibility

Users are solely responsible for verifying that access and use of kupang comply with their own jurisdiction's laws and regulations. We at kupang do not provide legal advice, and we do not warrant that kupang services are legal in your location. It is your responsibility to seek legal counsel if you are uncertain about the legality of online gaming or sportsbook betting in your area. By accessing kupang, you represent that you have made this determination and that your use complies with applicable law.

kupang is not liable for any legal consequences arising from your use of our platform in a jurisdiction where such use is prohibited. If you access kupang from a prohibited jurisdiction, you do so at your own risk and in violation of these terms. We may close your account and forfeit any remaining balance if we discover prohibited access. We encourage users to stay informed about changes to local gaming laws. If the law in your jurisdiction changes and online gaming becomes prohibited, we recommend that you close your kupang account and withdraw any remaining balance. We will not be liable for any losses resulting from legal changes in your jurisdiction.

Laws governing online gaming vary widely—some jurisdictions permit all forms of online entertainment, others restrict specific activities (such as sports betting or live-dealer games), and others prohibit online gaming entirely. It is your responsibility to determine your local legal status before using kupang. If your jurisdiction's laws change, or if you relocate to a different jurisdiction, you are responsible for updating your compliance status and notifying kupang if necessary.

Data and privacy scope

We at kupang collect personal data (name, date of birth, contact information) and financial data (payment method details, transaction history) to operate our platform, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. Our full privacy policy details how kupang collects, uses, stores, and protects your data. For your first withdrawal, we require identity verification (KYC) using a photo ID; this data is encrypted and stored securely.

We do not share your personal information with third parties except as necessary for payment processing, fraud prevention, or where required by law. Your kupang data is stored on secure servers using industry-standard encryption. We maintain a data-retention policy: historical account and transaction data is retained for the periods required by applicable law, then securely deleted. You have the right to access, correct, or request deletion of your personal data in accordance with applicable privacy laws; contact us via our support channels to exercise these rights. kupang may disclose data to law-enforcement authorities if required by court order or legal process.

We collect payment data (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI transaction details) only to process your deposits and withdrawals. We do not store your full banking credentials—payment processors handle that securely on our behalf. We also collect device and browser data (IP address, operating system, browser type) to detect suspicious login attempts and protect your kupang account from unauthorized access.

Contact for legal inquiries

If you have legal or compliance enquiries related to kupang, you can contact us via the following channels. Our email address for legal matters is [email protected], and we aim to respond to legal enquiries within five business days. You can also use the kupang support widget on our platform during standard business hours for urgent matters. For formal legal correspondence, contact details are available upon request via email.

We maintain a dedicated compliance team to handle legal enquiries, regulatory requests, and dispute escalations. We take all legal and compliance matters seriously and will cooperate fully with regulatory authorities as required by law. If you believe kupang has violated your rights or breached our terms, you may submit a formal complaint. We will investigate your complaint and respond with our findings and any remedial action we take. If you are not satisfied with our response, you may pursue legal action according to the laws of your jurisdiction.

For disputes regarding transactions, account access, or service quality, contact our support team via live chat or email. We will investigate your complaint and respond within a standard timeframe. We keep records of all transactions, bets, and account activity on kupang. You can review your history at any time by logging into your account. If you believe an error has occurred, provide us with specific details (date, time, transaction ID, amount) so we can investigate accurately.